CUSTOMER CARE AND TECHNICAL ASSISTANCE SERVICES
The first level of support involves solving common problems the most frequent in everyday use of the various equipments and softwares.
Second level support deals with the more complex calls transferred from the first level, which require expertise in different fields: Computer Science, Mechanical Engineering, Networking, etc.
Customer Care is a dedicated service which is based on customer interaction management, taking care of requested information, complaints or requests for support or assistance.
Trough the CRM system, all the observations and recommendations of the customers, are managed by a dedicated team, conducting quality services, which offer reliable solutions in a short period of time.